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Contact

You can find us next to the A2 motorway (exit 43) in Maasbracht, in central Limburg (the narrowest part of the Netherlands).

We warmly welcome you to our spacious showroom next to our distribution centre, where you can find most of our product range sspanad over three floors. A visit to our showroom is the perfect opportunity to discover our range, and if you would like advice, a member of Team Valkenpower will be happy to assist you.

Do you have a question and need a quick answer? Feel free to call us during our opening hours. You can, of course, also send us an email; you will find all our email addresses below.


Team Valkenpower is here to help!

Valkenpower B.V.
Haverkamp 11
6051AC Maasbracht
Tel. +31 475 463596

Do you have a question about a product?
Mail to [email protected]

Do you have a general question?
Mail to [email protected] 

Do you want to send us a purchase order or do you have a question about an order you have allready placed? 
Mail to [email protected] 

Are you looking for a spare par for one of our products?
Please submit your Parts request here.

Do you have a question regarding returning a product?
Please submit your Return request here.

Do you have a warranty claim for a product that you bought from us?
Please submit your Service request here.

Would you like to send us an invoice?
Mail to [email protected] 


Delivery

Delivery to the Netherlands and Belgium:
Orders (existing of parcels/packages) placed before 15:00 and successfully paid through Ideal or by credit card will be shipped on the same business day. Pallet shipments or orders with more than 6 order lines are processed and shipped within 1-3 business days. You will be informed by email when your order has been shipped. You can expect delivery next business day in the Netherlands and 1-2 business days in Belgium.

Packages / Parcels
To track your package, you will receive an email from DHL with track and trace information.
(Vulnerable goods such as storage boxes and air dryers are not shipped with DHL to spanvent damage)

Shipping costs for packages NL Shipping costs for packages BE
  • S Max 5 Kg 7.0 Ex./ 8.47 Incl.
  • M Max 10 Kg 7.0 Ex./ 8.47 Incl.
  • L Max 15 Kg 8.5 Ex./ 10.29 Incl.
  • XL Max 23 Kg 10.5 Ex./ 12.71 Incl.
  • XXL Max 31.5 Kg 20.5 Ex./ 24.8 Incl.
  • S Max 5 Kg 9.5 Ex./ 11.49 Incl.
  • M Max 10 Kg 10.5 Ex./ 12.71 Incl.
  • L Max 15 Kg 11.5 Ex./ 13.91 Incl.
  • XL Max 23 Kg 15 Ex./ 18.15 Incl.
  • XXL Max 31.5 Kg 26.5 Ex./ 32.06 Incl.

Colli / Pallets
We work with regional parcel carriers. Our transporters deliver with a tail lift, but for the delivery of large pallets (e.g. two-column lift bridge / workshop spanss, etc.) a forklift is required at the delivery address.
To track your order, you will receive an email from Transmission with track and trace information.

Due to the great diversity of dimensions of our pallets, we have chosen to display the prices per loading meter instead of pallets (1 europallet is 0.4 loading meter, 2 euro pallets is 0.8 loading meter, etc.)

Please note! Different rates apply for the Wadden Islands and for long goods (from 240 cm).

Shipping costs for colli NL Shipping costs for colli BE
  • Colli up to 100Kg (max 23Kg/pc) 26.50 Ex./ 32.06 Incl.
  • Colli up to 100Kg (max 23Kg/pc) 48.50 Ex./ 58.68 Incl.
Shipping costs for pallet NL Shipping costs for pallet BE
  • 1 pallet 49.29 Ex./ 59.64 Incl.
  • 2 pallets 84.40 Ex./ 102.12 Incl.
  • 4 pallets 124.24 Ex./ 150.33 Incl.
  • 8 pallets 203.26 Ex./ 245.94 Incl.
  • 1 pallet 62.49 Ex./ 75.61 Incl.
  • 2 pallets 101.08 Ex./ 122.31 Incl.
  • 4 pallets 164.38 Ex./ 198.90 Incl.
  • 8 pallets 247.83 Ex./ 299.87 Incl.
Andere afmetingen? De exacte verzendkosten ziet u in de winkelwagen voordat u bestelt.

Delivery to Europe
Parcel delivery cost within Europe you can see in the shopping cart.
For pallet shipments within Europe, the transport costs are calculated after receipt of the order. We request the current price from various carriers, so that we can offer you the best price. You will receive this by email as soon as possible after you have placed your order.


Pick up

If you have selected the pickup option for your shipping method, you can pick up your order from our showroom in Maasbracht.

If we receive your order before 3:00 PM and it has a maximum of 5 order lines, you can pick up the order the same day. With 6 or more order lines you will receive a message when your order is ready.

Tell your order number (SO.) to our colleagues in the showroom so that we can help you quickly. Make sure you come with appropriate transport so that we can load safely. Pls check the dimensions of the packaging of your required products.

If you want to be sure that your order is ready or if you have other questions, please contact us.

Our address:
Valkenpower BV
Haverkamp 11
6051 AC Maasbracht

Opening hours:
Mon. until fr. 09.00 - 17.00
Sat. 09.00 - 12.00

December 25 through January 2, closed due to the holidays


Payment methods

You can safely pay online through several payment methods: Ideal, creditcard, Paypal, Bancontact, Sofort banking, KBC/CBC Payment, Belfius Direct Net of Giropay.

If you choose to pick up your order, you could pay with bank card, creditcard or cash (no €200,00 of €500,00 notes). For more information about picking up your order, go here.

For regular corporate clients, we offer payment on account. Payment on account is only possible after filling in a customer form and getting approved. For more information, you can contact us.


Returns

What are the return conditions?
You can return your order within 14 days. The relevant product (or products) must be returned complete and in its original condition in order to receive a full refund of the purchase amount.

You can register a return by completing the online registration form. Here you can choose whether you want to return the package yourself, receive a label from us or return the product to our service desk. The return shipping costs are for your own account.

After completing the registration form, you will receive a ticket number (#), which you must state on your return. Please note: Without the ticket number (#), we cannot process your return, so it is important that you clearly state this.

As soon as we have received your product (in original condition and complete), the amount will be refunded to the account which was used for payment or it will be refunded by debit card / or cash at our service desk.

If there is damage or defect on the received product, you can report this to us by filling in the registration form. We will contact you as soon as possible after receiving the form.

More information about the conditions can be found here.


Registration form

Do you have a damage, warranty, return or maintenance request? Please fill in our registration form as completely as possible. This way we will be better able to assist you.

After registering, you will immediately receive a confirmation and ticket reference (#). Subsequently we will follow up your ticket request as soon as possible by mail.

If you have a very urgent matter in the meantime, you can report to us with your ticketnumber (#).


Terms

We deliver to both companies and individuals. Below you will find the link to the terms and conditions that are relevant to you. The Metaalunie Conditions apply to both end-use and resale. You can find the link here:

Terms and conditions distance agreement consumer
Warranty conditions for end customer
Delivery terms resale
Warranty conditions for resale

In all cases in which we act as offeror or supplier, our offers, assignments given to us and agreements concluded with us are subject to the METAALUNIE TERMS AND CONDITIONS as noted here:
Terms and Conditions of the Metaalunie 2025